Question 1

Will my products still look real?

Accepted Answer

Yes. We work from your real business photos and keep products recognizable. Every finished piece is checked by a real person before delivery.

Question 2

Do I need to take new photos?

Accepted Answer

No — most businesses use the photos they already have. If you'd like a shot we don't have yet, you can upload new photos to your Library at any time.

Question 3

Can I use the photos I already have?

Accepted Answer

Yes. Upload the photos you already have to your Library, and we'll build your video or images from them — no reshoot required.

Question 4

How many photos should I upload?

Accepted Answer

We recommend at least 10–15 varied photos covering your products, space, and team — more variety helps, but you can start with fewer and add more later.

Question 5

What kinds of businesses is Stillmore for?

Accepted Answer

Stillmore works well for restaurants and cafés, fashion and beauty brands, e-commerce products, and local services — most businesses with real photos to show off.

Question 6

What does Stillmore take care of for me?

Accepted Answer

Our team handpicks suitable photos from your Library, creates your content, and refines the results before delivery. We also develop fresh styles inspired by current trends, so you can keep sharing something new without planning every piece yourself.

Question 7

Do I need new photos or editing skills?

Accepted Answer

No. Start with business photos you already have on your phone, website, or social accounts. Clear, varied photos help us create better content. You don't need professional photography or editing skills—our team handles production for you.

Question 8

Can I choose the style myself?

Accepted Answer

Yes. Choose an Inspiration yourself, or upload to your Library and let our team choose suitable styles for you.

Question 9

What happens after I choose an Inspiration?

Accepted Answer

You'll fill in a short creation form with your photos and any notes, then submit it. Our team produces your video or images and delivers them to My Creations.

Question 10

Can Stillmore choose what to make for me?

Accepted Answer

Yes. If you'd rather not choose, upload your photos to your Library and our team will pick a suitable Inspiration and style for you.

Question 11

Can you make both vertical and horizontal content?

Accepted Answer

Yes. We produce content in the aspect ratio you need — vertical for stories and reels, horizontal for wider placements, and square for feeds.

Question 12

Can I request revisions?

Accepted Answer

Yes — if a finished piece doesn't match your brief, let us know and our team will work with you on a revision.

Question 13

Will my products still look like my products?

Accepted Answer

We work from your real photos and aim to keep your products recognizable. Our team checks and adjusts the results before delivery. If a finished piece contains a clear production error, such as a distorted product or an unwanted visual element, we'll correct it.

Question 14

Can I choose the style, or leave it to you?

Accepted Answer

Both. Choose an Inspiration and submit your photos, or let our team choose suitable photos and styles from your Library. We handle production either way. You can switch modes in My Creations; both use the same Credits.

Question 15

What is included in Try it?

Accepted Answer

Try it includes up to 1 finished video (or 6 finished images), with human review before delivery — a low-commitment way to see Stillmore in action.

Question 16

What is included in Growth?

Accepted Answer

Growth includes up to 6 finished videos (or 36 finished images) every month, with the option to pick your own style or let our team choose for you.

Question 17

How do video and image allowances work?

Accepted Answer

Growth includes 6 video allowances each month. Use one for a finished video, or exchange one allowance for up to 6 finished images. Extra packs stay separate.

Question 18

Can I buy more after I use my allowance?

Accepted Answer

Yes. Once you use your monthly allowance, add extra credits any time — packs of 1, 6, 30, or 60 credits that mix freely with your plan.

Question 19

Do unused plan videos roll over?

Accepted Answer

Yes — unused monthly plan videos carry over instead of expiring at renewal, so a lighter month doesn't cost you allowance. Add-on credits you buy separately never expire while your account is active.

Question 20

Can I cancel the monthly plan?

Accepted Answer

Yes. Manage your plan from Billing at any time to switch tiers, pause, or cancel. Cancelling stops future renewals — you keep access through the period you've already paid for.

Question 21

What is Custom Studio?

Accepted Answer

Custom Studio is our 1:1 human-made service for businesses that want fully custom videos, starting at $1,999/month. Reach out and our team scopes your project after a short conversation.

Question 22

Where do I receive finished work?

Accepted Answer

Finished work appears in My Creations, and we email you when it is ready.

Question 23

How long does delivery take?

Accepted Answer

Most finished videos and images are delivered within a few business days, depending on your plan and current demand.

Question 24

How do I track my content?

Accepted Answer

Open My Creations to see the status of everything you've requested — in progress, in review, or ready — updated as it moves through each stage.

Question 25

What if I entered the wrong email?

Accepted Answer

If you haven't verified yet, use Change email on the verification screen to send a new code to the right address. Already verified? Update it any time from Settings.

Question 26

What if I did not receive a verification code?

Accepted Answer

Wait for the resend timer to finish, then tap Resend code. Still nothing? Check your spam folder or contact support — your video keeps being made in the meantime.

Question 27

How do I report a problem or send feedback?

Accepted Answer

Use the feedback form to send us a question, an issue, or a suggestion, and our team will follow up.

Question 28

How soon will I receive my content?

Accepted Answer

Once payment and the required materials are ready, your first piece arrives within 5 days. Requests you submit yourself also arrive within 5 days. With Growth, our normal team-made video schedule is one every 5 days. Finished work appears in My Creations, and we notify you by email.

Everything you might want to know.

Getting started

Creating content

Plans & billing

Delivery & account