Refund Policy

Refunds are handled according to our Refund Policy and applicable law. Creative production involves team time and computing resources, including AI-assisted processing. Payments for used credits, production work already performed, delivered content, or consumed subscription benefits are generally non-refundable, subject to the exceptions in our Refund Policy and applicable law.

We may approve refunds for duplicate payments, verified billing errors, successful payments where purchased credits or benefits were not delivered and we cannot fix the issue within a reasonable time, wrong-plan purchases requested within seven (7) days where no paid credits or benefits were used, or technical issues caused by our Service that prevent use of the paid Service and cannot reasonably be resolved.

If a generation fails because of a verified platform error and no usable Output is produced, we may restore the credits used for that failed task. Credits are usually not restored where a generation succeeds but you are dissatisfied with the creative result, style, quality, or output.

If a refund is granted, we may revoke, deduct, suspend, or recover associated credits, subscription benefits, commercial-use rights, or other benefits provided with the refunded transaction. Accounts involving refund abuse, chargeback abuse, payment fraud, or unauthorized transactions may be restricted or terminated.